Plumber and Heating Engineer in Stondon, Bedfordshire

Jamie has caused us one of the worst boiler service experiences we’ve ever had. Our boiler was working perfectly before he touched it — no faults, no pressure issues, and both thermostats and temperature controls were functioning normally. He charge...d us £180 last year for a repair, and this September we called him again for a routine service. During this service, he spent over 1.5 hours struggling to connect the thermostats and could not fix it until I suggested he call the boiler/thermostat company, and only after speaking with their representative was he able to connect it. Despite failing to resolve the issue himself, he still charged us £80 for the service. Immediately after his “service,” the boiler’s temperature control buttons stopped working, the lights went off, and he falsely claimed they were already faulty — even though I had used them that same morning with no issue. He then pushed us to replace a part costing £360, plus another £80 call‑out fee, even though the boiler became faulty only after he opened it. When he returned to fit the part, he left without checking the boiler or radiators. Soon after, the boiler pressure shot up to 3.3–3.8 bar, far above the safe range of 1.3–1.8 bar. He states this as “normal,” ignored multiple calls, and refused to acknowledge the fault. Days later, we discovered upstairs radiators were heating even with the thermostat OFF, while downstairs radiators stayed cold. This issue started only after his service and part replacement. He ignored our calls, replied only when we texted, and kept insisting everything was “normal.” When I finally lowered the pressure myself, he blamed me for causing the radiator issue and demanded £110 to visit again — even though the problem existed long before I touched anything. He then stopped responding completely and appears to have blocked us. It is clear he creates faults during service to charge for repeated repairs. His behaviour is dishonest, irresponsible, and financially exploitative. I strongly advise everyone to avoid him.

Fast, efficient and great service. Will use again.

Jamie fixed a problematic sink. Very happy with the work

Jamie did a great job installing our new boiler and upgrading us to a smart thermostat. He was fast to respond to my initial query, talked us through all the options and once the quote had been accepted he was quick to organise the install date and g...et the job done with no fuss. We are very happy with the work he’s completed and will be using him for our annual service going forward.

Used Jamie a few times and cannot recommend him highly enough. Gets out to jobs very quickly, gets the issues resolved and prices are always very fair. He has done a range of jobs for me and is the only plumbing guy I am confident using.

I had what I thought was a toilet overflow problem. Jamie came to have a look and came on Bank Holiday Monday to do the job. Unfortunately it turned out not to be the toilet but the tank in the loft that was overflowing and after speaking to Jamie, h...e came the following day and sorted the problem. Jamie responded promptly to WhatsApp messages and was very polite and pleasant in person. Highly recommend him.

Excellent service from start to finish. Jamie arrived on time, was professional and very helpful throughout the installation of our gas hob. He took care to keep everything clean and tidy and left the work area spotless when he finished. I would defi...nitely recommend him to anyone looking for a reliable gas engineer.

Hi everyone who requires a great job done on a tiny shower room. Jamie young but knows his job far beyond his years. He had a great team behind him as we needed a full job done on our only shower room. Great plasterer and a tiler who can transform un...even walls and shapes into a shower room fit for any hotel. We would recommend him to all who asks for a plumber. We had bought the tiles and toilet/sink but how jamie transformed pipes that had stuck out from the walls and prevented us from getting a wall to wall shower tray is a miracle. Great team, great job. Very neat and cleaned up after themselves everyday.

We used them for our previous property which had a water tank cylinder, and our new property for our gas boiler, both times they knew exactly what was wrong so full of knowledge and very friendly/professional. We will definitely be using them for any...thing going forward. Very reasonable pricing too!!!

I recently had a full bathroom fitted and couldn’t be happier with the result. Jamie was incredibly helpful throughout the entire process, always taking the time to explain things and keep me updated on progress. The work was carried out efficiently ...and to a high standard, and I really appreciated how clean and tidy everything was kept each day. It made the whole experience smooth and stress-free. I would definitely recommend!

Jamie went the extra mile to ensure that we were happy with the work he carried out. He delivered outstanding customer service. If you are looking for an expert in plumbing and heating, I would recommend Jamie.

So pleased I came across Jamie for our relatively small job of closet loo and basin swap. It was slightly involved, as it required removal of the old concealed cistern loo. So plaster board removal, replacement and redecoration by a really friendly c...olleague of Jamie's. Jamie too is super friendly and approachable and frequently available to drop a text to with questions or thoughts. Always very tidy and completed the work to an excellent standard. In this day and age of trades people not responding (especially for smaller jobs), he is a real diamond and we will certainly be using him in the future.